Blog and News

Sunny Verma

Sunny Verma

Recent Posts by Sunny Verma:

Winning at CLM: Creating a Gold-Medal User Experience

As the 2016 Olympic games get underway in Rio, millions of viewers will be tuning in to see who takes home the Gold, Silver, and Bronze medals.  However, the Olympic athletes are not the only ones whose performance is being closely watched. 

Topics: Customer Engagement

The Customer Engagement Lesson!

Have you ever had a potentially disastrous experience flip on you, make you think deeper, and turn out to be a memorable lesson worthy of a place in your arsenal of analytical tools?

Topics: Insider